Frequently Asked Questions
Find quick answers about Frontlines orders, processing, shipping, replacements, sizing, and customer support.
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We kept it simple: checkout questions, processing timelines, shipping expectations, replacements, sizing help, and support contact details.
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Everything you need to know before checkout, including payments and made-to-order fulfillment.
We accept major credit cards and secure payment methods available at checkout, including Shop Pay and other supported options.
Yes. Most Frontlines products are made to order. This helps reduce excess inventory and allows us to build EMS, Fire, and limited-drop collections intentionally.
Contact us as quickly as possible if you need to change or cancel an order. Once production begins, edits or cancellations may no longer be available.
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What happens after checkout and when shipping timelines officially begin.
Please allow 2–5 business days for processing and fulfillment preparation before shipment.
Shipping timelines begin after processing is complete. Delivery estimates shown at checkout do not include production time.
Yes. Once your order ships, tracking information will be sent when available.
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Delivery expectations, free shipping thresholds, and carrier timing.
Yes. Qualifying orders of $75 or more may receive free shipping automatically when eligible.
International shipping availability depends on the product and destination. Rates and estimates will appear at checkout when supported.
Tracking can take time to update after a label is created. If it has been several business days with no movement, contact us and include your order number.
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Clear expectations for made-to-order apparel and issue resolution.
Because many items are made to order, we generally do not accept returns for incorrect size selection. Please review sizing carefully before ordering.
If your order arrives damaged, misprinted, or incorrect, contact us within 7 days of delivery so we can review replacement eligibility.
In many cases, yes. Photos help us verify the issue quickly and resolve it faster.
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Fit notes, size charts, and product-specific sizing guidance.
Sizing information is usually listed on the product page. Because fit can vary by product type and supplier, please review the size chart before ordering.
No. Different products may have different fits, fabric weights, and measurements. Always check the product-specific size details before ordering.
If you are between sizes, review the product measurements and fit notes. For a more relaxed fit, sizing up may be the better option depending on the item.
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How to contact us and stay informed about future drops and offers.
Use the Contact Us page and include your order number with a short description of the issue.
Typical response time is 24–48 business hours, though launch periods and sales may take longer.
Join the CBLUE email list for Frontlines drops, new arrivals, promotions, and brand updates.
Still need help?
If you still have questions about an order, shipping issue, replacement request, sizing, or general support need, reach out through the contact page.
