Find answers about orders, shipping, returns, and finding your fit.
Everything you need to know before checkout, including payments and made-to-order fulfillment.
We accept major credit cards and secure payment methods available at checkout, including Shop Pay and other supported options.
Yes. Most Frontlines products are made to order. This helps reduce excess inventory and allows us to build EMS, Fire, and limited-drop collections intentionally.
Contact us as quickly as possible if you need to change or cancel an order. Once production begins, edits or cancellations may no longer be available.
What happens after checkout and when shipping timelines officially begin.
Most apparel and accessories take 2–5 business days to prepare. Wall art, mugs, and similar items may take 2–7 business days before shipment.
Shipping timelines begin after processing is complete. Delivery estimates shown at checkout do not include production time.
Yes. Once your order ships, tracking information will be sent when available.
Delivery expectations, free shipping thresholds, and carrier timing.
Yes. Qualifying orders of $49 or more may receive free shipping automatically when eligible.
International shipping availability depends on the product and destination. Rates and estimates will appear at checkout when supported.
Tracking can take time to update after a label is created. If it has been several business days with no movement, contact us and include your order number.
30-day returns, size exchanges, and help with order problems.
Yes. Start an eligible return or same-design size exchange at Returns & Exchanges within 30 days of delivery. Merchandise must be unworn, unwashed, and resalable; original packaging and retail tags are not required. You pay normal return postage, and Frontlines covers standard outbound shipping for an accepted size exchange.
Open the return portal and choose Problem with my order. Describe the issue and add photos where helpful. Frontlines will review the case and cover appropriate costs for problems caused by us or our fulfillment partner. Do not pay return postage or ship the item until instructed.
In many cases, yes. Photos help us verify the issue quickly and resolve it faster.
Fit notes, size charts, and product-specific sizing guidance.
Sizing information is usually listed on the product page. Because fit can vary by product type and supplier, please review the size chart before ordering.
No. Different products may have different fits, fabric weights, and measurements. Always check the product-specific size details before ordering.
If you are between sizes, review the product measurements and fit notes. For a more relaxed fit, sizing up may be the better option depending on the item.
How to contact us and stay informed about future drops and offers.
Use the Contact Us page and include your order number with a short description of the issue.
Typical response time is 24–48 business hours, though launch periods and sales may take longer.
Join the CBLUE email list for Frontlines drops, new arrivals, promotions, and brand updates.
Send us your question. Include your order number if you have one.