Need a different size or changed your mind? Eligible Frontlines merchandise can be returned or exchanged within 30 days of delivery.
START A RETURN OR EXCHANGEOriginal packaging and retail tags are not required. The condition of your merchandise matters.
Need a different size or changed your mind? Start a return for eligible merchandise within 30 days of confirmed delivery. Choose the item and quantity online to receive return instructions.
Exchange an apparel item for an available size of the same product and design. You pay to send the original back. After receipt and inspection, Frontlines covers standard outbound shipping for your replacement. Sizes are checked when requested but are not reserved. If your size becomes unavailable, we can arrange an eligible refund.
Merchandise must be unworn, unwashed, unaltered, and in resalable condition: no stains, strong odors, pet hair, deodorant marks, or damage caused after delivery. Original shipping packaging and retail tags are not required.
Received a damaged item, misprint, manufacturing defect, significant print-quality problem, wrong item, or a size different from your order? Choose “Problem with my order” and describe what happened. Photos help us review it. Do not send anything back or pay return postage until we provide instructions. Frontlines covers appropriate costs for problems caused by us or our fulfillment partner. Final Sale items can still be reported.
Refunds follow receipt, inspection, and acceptance. Your refund includes eligible merchandise and applicable refundable tax. Original shipping charges are not refunded for normal returns. Funds go back to the original payment method where supported. Your payment provider controls when confirmed funds appear.
For normal returns and size exchanges, you arrange and pay return postage. Use tracked shipping and keep the details until your case is complete. Your return instructions include the address and return number. No prepaid label is included for a normal return.
Items explicitly marked Final Sale (including clearance marked Final Sale), personalized or customized merchandise, and gift cards are excluded from normal returns where applicable. Worn, washed, altered, or customer-damaged merchandise does not qualify.
Yes. Select the item and quantity you want to return. For multiple different items, start a separate request for each item so every piece can be inspected and resolved correctly.
No. Original shipping packaging and retail tags are not required. The merchandise itself must be unworn, unwashed, unaltered, and in resalable condition.
It starts on confirmed delivery. When delivery information is unavailable, the portal uses 30 days from the item’s fulfillment date and clearly shows that basis. If this fallback window has passed, choose “Problem with my order” and request a review of your actual delivery date.
You pay to send the original item back. Once we receive and accept it, Frontlines covers standard outbound shipping for the replacement size.
We check availability when you request and process an exchange, but sizes are not reserved. If the requested size becomes unavailable, we can arrange an eligible refund.
Open the return portal and verify your order email, or sign in to your account. Your return status and any next steps will appear with your order.
